Shipping & Returns Policy
Shipping & Returns
Status Update – MARCH 2026*
There are known delivery delays in pockets nationwide due to seasonal volume and the recent closure of one of Ireland’s national couriers ( Fastway). In particular, An Post is experiencing delays with first scans, meaning tracking may not update immediately even though parcels are already moving through the network.
Rest assured: if you have received a dispatch notice from us, your order has been sent.
It is already with the courier, even if the first scan has not yet appeared.
Thank you for your patience while the networks work through the backlog — all parcels are still progressing and will be delivered.
1. Quick Summary
Flat €3.99 fully tracked delivery (An Post)
Orders before 10 am dispatch same day (Mon–Fri)
Typical delivery: 1–2 working days
Saturday delivery available on some routes
Discreet, unmarked packaging on all orders
Tracking updates by email and text from An Post
2. Dispatch & Transit
Our warehouse team starts early each morning to get orders on the road quickly.
Orders received before 10.00 am (Monday–Friday) are usually dispatched the same day using An Post Premium Tracked Delivery.
Typical delivery time across Ireland and Northern Ireland is 1–2 working days, and most parcels arrive next day.
Delivery times are estimated, not guaranteed. Couriers can occasionally experience delays due to weather, volume, or routing outside our control.
Any non-standard delivery times (for example, pre-order or manufacturer-ordered items) are shown on the product page.
3. Delivery Cost
€3.99 flat rate — fully tracked and insured An Post delivery.
Tracking details are sent directly by An Post via email and text once your parcel leaves our warehouse.
You’ll receive updates when your order is:
* Dispatched
* Out for delivery
* Delivered
4. Missed Deliveries
An Post will attempt delivery at least once. If no one is available to accept the parcel, you’ll usually receive a “Sorry we missed you!” notice explaining your options.
You can then:
1. Collect your parcel from the An Post location listed on the notice, or
2. Arrange redelivery to your address or an alternative address online at www.anpost.ie/redelivery.
To avoid missed deliveries altogether, you can set up a Safe Spot — a secure, dry place (for example, behind a wall or with a neighbour) where your parcel can be left if you’re not home. Register your Safe Spot at www.anpost.com/signup.
If a parcel isn’t collected or redelivered within 5 working days, it automatically returns to us.
A new €3.99 delivery charge applies if you’d like it reshipped.
5. Stock Availability, Pre-Orders & Delays
We work hard to keep all items in stock and ready to ship, but occasionally a product may be unavailable or damaged during picking.
If this happens, we’ll contact you as soon as possible to let you know about the delay. You’ll always be given the option to:
* Wait for the item to restock, or
* Receive a full refund immediately.
Pre-orders:
We also offer a pre-order system for selected products that are already on the way but not yet in stock.
Pre-order items are clearly marked on the product page with an “Estimated Dispatch” date and the button labelled “Pre-Order” instead of “Buy Now.”
The estimated dispatch time also appears in your cart before checkout.
If a pre-order experiences an unexpected delay beyond a day or two of the stated estimate, we’ll email an update with the new expected timeframe and the option to cancel for a full refund if preferred.
While we aim to notify customers of any delays as quickly as possible, very rarely a delay notice may follow shortly after your order if discovered during final packing.
6. Packaging
All orders are sent in plain, discreet packaging.
We reuse and recycle materials where possible, and occasionally use clean supplier boxes for larger items.
If you need plain packaging specifically, add a note to your order and we’ll make sure it’s unbranded.
7. Delays, Lost Parcels & Liability
Once dispatched, parcels are in the care of An Post.
We’ll assist wherever possible, but we cannot accept responsibility for delays or courier issues beyond our control while a parcel is in transit.
If your parcel hasn’t arrived within 7 working days, please contact us so we can open a tracer with An Post.
Please note that An Post may take up to 20 working days to complete their investigation and confirm a parcel as lost.
Once An Post confirms a parcel as lost, we accept full responsibility and will either issue a full refund or send a replacement at no cost to you, including a refund of the original delivery fee.
We recover these costs directly from An Post as part of their insured service.
If tracking shows a parcel as delivered but you haven’t received it, this usually means it has been:
* Delivered to a Safe Place chosen by the driver (even if not pre-nominated), or
* Accepted by a neighbour at the delivery address.
In rare cases where a parcel cannot be located after these checks, we’ll open a delivery confirmation claim with An Post.
This process helps determine whether the item was mis-delivered or stolen, and may take up to 20 working days to complete before a replacement or refund can be issued.
Delivery charges are not refunded for delays, courier backlogs, or missed delivery attempts, but are refunded in full if a parcel is confirmed lost by An Post.
Please report any undelivered order within 30 days of purchase; after that, claims can’t be investigated.
8. Terms & Conditions of Delivery
To keep our delivery process clear and fair for everyone:
- All delivery times shown are estimated, not guaranteed.
- Delivery charges are not refunded for delays or failed delivery attempts, but are refunded in full if a parcel is officially confirmed lost by An Post.
- Once an order is dispatched, it is in the care of An Post, and any delays or routing errors are outside our control.
- A delivery is considered fulfilled once An Post marks it as delivered to the address or safe spot provided.
- Orders not received must be reported within 30 days of purchase so a tracer can be opened.
- An Post may take up to 20 working days to complete an investigation before a parcel can be confirmed lost.
- Replacements or refunds for lost items are issued only after confirmation from An Post, at which point we accept full responsibility.
Failed, Missed or Refused Deliveries
If a delivery attempt is missed, the courier will normally leave a calling card or issue a notification with instructions for redelivery or collection.
An Post parcels may be held at your local depot for collection for a limited time. It is the customer’s responsibility to arrange redelivery or collect the parcel within the timeframe specified by An Post.
If a parcel is not collected from the An Post depot, is repeatedly missed, or is refused at the door, it will automatically be returned to us by the courier.
UPS deliveries that are not successfully completed after the permitted delivery attempts will also be returned to us.
Once the parcel is returned to our warehouse, you will be entitled to a refund for the goods. However, any return shipping charges imposed on us by the courier will be deducted from the refund amount. This includes costs incurred due to missed delivery, failure to collect, incorrect address details, or refusal of delivery.
Please note that original outbound shipping charges are non-refundable.
We recommend monitoring your tracking information closely and responding promptly to courier notifications to avoid unnecessary delays and charges.
By placing an order, you agree to these terms.